Vivint, Inc. is one of the largest home automation companies in North America. Operating from offices throughout the United States and Canada, the company services close to 500,000 customers. Vivint is dedicated to enhancing security, convenience and energy efficiency. We do this through a combination of award-winning customer service and smart technology. The Vivint Go!Control panel creates a streamlined network that connects all of your home’s smart systems: security, HVAC, lighting, small appliances, video, and others. In addition to recognition from internationally respected organizations, we are proving our commitment to providing an exceptional customer experience.
In 1999, Todd Pedersen saw an opportunity in the security solutions market to sell a high-quality product using a personal approach and founded APX Alarm. Now, with more than 13 years of experience, the company has grown to service more than 550,000 installed systems across the United States and Canada, and retains over 5,000 employees.
APX Alarm grew steadily through the mid-2000s; however, 2006 marked a breakthrough year for the still-growing company. In July it signed a US$75 million dollar credit facility agreement with Goldman Sachs. The agreement enabled APX to research and pursue new market opportunities that would fuel the growth of the company for the foreseeable future. Also in 2006, APX expanded to Canada by sending its traditional base of geographically focused teams of sales representatives and installers to residents of Toronto, Ontario.
With the financing in place for real growth and the customer service record to support that growth, the company’s customer base grew by 825 percent between 2005 and 2010.
Then, in 2009, in the midst of the worst recession since the Great Depression, Goldman Sachs and APX completed another credit facility agreement worth $440 million. On November 1 of the same year, APX acquired a monitoring station from Criticom Monitoring Services, a subsidiary of Protection One, along with 83 employees. Located in St. Paul, Minnesota, this station completed the final step in APX Alarm’s transition to a nationwide, full-service residential security company, with national sales, installation, service and monitoring capabilities managed within one organization.
In December of 2009, APX opened its new corporate headquarters in Provo, Utah. A 125,000 state-of-the-art facility, this building houses year-round staff as well as a second monitoring center, which began operating in April 2010.
APX Alarm further expanded its product set and capabilities in October of 2009 with the release of the Go!Control panel—the first self-contained, all-in-one security and home management system complete with color LCD touchscreen. The Go!Control panel allowed customers to control their security systems and thermostats remotely. With the successful launch of the Go!Control panel and the threat of higher energy prices influencing customers to take steps to reduce the amount of energy they consume at home, APX Alarm expanded from security-only company to providing simple, affordable home automation solutions.
In late fall 2010, the company launched a company-wide rebranding effort to better represent the potential and future direction of the company. On February 1, 2011, APX Alarm changed its name to Vivint. Based on the words “vive,” which means “to live,” and “intelligent,” Vivint is dedicated to helping its customers live intelligently.
In conjunction with the rebrand, Vivint also introduced a new line of products that even further expanded its technology capabilities.